The recent move by Safricom to increase calling charges is a sign of consumer exploitation.The move that is based on increased operational costs is unjust to the consumers.If CCK had reduced the interconnectivity charges then I see no truth in Safricom's claim.
Being a major service provider in the market ,Safaricom has always tried to blackmail both its competiters and the consumers. It had once gone to court when Airtel once known as Zain and YU reduced the caling rates.
I call upon the campany to also put into consideration the interest of its consumers. Making big profits at the expense of consumers is unethica and the relevant authorities should come to our assistence.
I am proud of Safaricom because of the many community and charity projects that it has initiated countrywide.I think with the step that it has taken really hurts the consumers considering the economic difficulty they are undergoing.
